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Privacy Policy

A legal disclaimer

Effective Date: 10/02/2024

Welcome to KaiSen Klean. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our cleaning services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

1. Information We Collect

We may collect personal information such as:

  • Your name, phone number, email address, and postal address

  • Company or business details (if applicable)

  • Payment and billing information

  • Service preferences, enquiries, and feedback

  • Website usage data (e.g., IP address, browser type, cookies)

We collect information directly from you when you:

  • Submit a contact or quote form

  • Book a cleaning service

  • Communicate with us via phone, email, or social media

  • Visit or interact with our website
     

2. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services

  • Process payments and send invoices

  • Respond to your enquiries and requests

  • Send service updates, quotes, or promotional offers (if you’ve opted in)

  • Improve our services and website experience

  • Comply with legal obligations
     

3. Sharing of Information

We do not sell, rent, or trade your personal information.
Your information may only be shared with:

  • Trusted third-party partners assisting in service delivery (e.g., payment processors, IT providers)

  • Employees or contractors who require access for operational purposes

  • Legal authorities if required by law

All third parties are required to maintain the confidentiality and security of your data.

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4. Data Security

We take reasonable steps to safeguard your information from misuse, loss, or unauthorised access.
All data is stored securely in accordance with Australian data protection standards.

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5. Access and Correction

You have the right to access and correct any personal information we hold about you.
To make a request, please contact us using the details below. We may need to verify your identity before providing access.

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6. Cookies and Website Analytics

Our website may use cookies and tracking technologies to enhance user experience and collect traffic data.
You can choose to disable cookies through your browser settings; however, some parts of the site may not function properly as a result.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Continued use of our website or services indicates your acceptance of any changes.

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8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

KaiSen Klean


📍 Melbourne, Australia
📧 hello@kaisenklean.com.au

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